Bathroom Showroom

Terms & Conditions of Sale


Delivery Timescales

Our standard delivery times are between 2-3 working days for small items and 3-5 working days for larger items. All orders must be paid in full before dispatch. Please allow 7-10 working days for all cheques. Some of our more specialist or bespoke products are only available on a 7-20 working day delivery, which will be indicated on the quotation or/and purchase invoice.


By placing a purchase order with us ( ) either verbally or in writing, you are agreeing contractually as the consumer to be bound by our Terms and Conditions of Sale as set out below.

1.1 (us) registered office at Unit 1, Chicheley Street, Newport Pagnell, Buckinghamshire. MK16 9AP. Showroom & Site Admin at Unit 1, Chicheley Street, Newport Pagnell, Buckinghamshire. MK16 9AP. Tel: 01908 615888/618858 09:00am - 17:00pm. We are closed on Wednesdays and Sundays.

3.1 All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when we dispatch your items. All orders/invoices are subject to full cleared payment before delivery.

3.2 The contract will relate only to those products we dispatch. We will not be obliged to supply any other products which may have been part of your order until those products become available to us for dispatch.

4.1 If you are contracting as a consumer, you may cancel a contract at any time within seven days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products, but will be liable for all costs incurred for the return of the Product, in accordance with our refunds policy (set out in clauses 8.0 and 8.1 below).

4.2 To cancel a contract, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. A refund may be refused if you fail to comply with this obligation.

4.3 You will not have any right to cancel a contract for the supply of any of the following products:

a) Any specially ordered products that have been bespoke made or bespoke ordered to suit your specific requirements, and which cannot readily be returned for credit to us.

4.4 Any provision herein these Terms and Conditions of Sale does not affect your Statutory Rights under the Consumers Rights Act 2015.

5.1 Your order will be fulfilled by the delivery date either verbally advised or by email, if no delivery date is specified, then within 30 days of the date of any dispatch confirmation, unless there are exceptional circumstances.

5.2 For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible.

5.3 For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated in 5.2, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.

6.1 The products will be solely at your risk from the time and point of delivery.

6.2 Ownership of the products will only pass to you when we receive full cleared payment of all sums due in respect of the products, including delivery charges.

7.1 The price of any products will be as quoted in writing or verbally, except in cases of obvious error.

7.2 These prices include VAT but exclude any delivery costs, which will be added to the total amount (if applicable) due as calculated at invoice.

7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

7.4 If a product’s correct price is higher than the price stated on our invoice, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

7.5 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

7.6 Payment for all products must be by credit or debit card, or by cleared cheque. We accept payment with Visa, MasterCard, Visa Delta, Switch, Maestro and American Express. Payment will be debited at time of order through our payment system. Any payment enquiries should be sent to [email protected] quoting your invoice number or any references given. Any customer payment made for goods that is either later refused, rejected, cancelled or returned as unpaid to our bank or merchant card provider will immediately become payable again, and all bank charges incurred by us as a result of any of these actions will be charged on to the customer in addition to the original invoice value.

7.7 You accept that some products returned to us as unwanted could be subject to a restocking charge if one is set by the supplier of the specific item/s returned, and any such restocking charge incurred by us as a result will be deducted from the refund amount due.

7.8 You accept that any products returned to us as unwanted will not be refunded for any postage or transport costs incurred by you, and could be subject to a collection charge made by us.


8.0 Returns and refunds WILL be accepted in the following circumstances;

a) Products supplied that are damaged, incomplete, or defective, and returned within 30 days of delivery.

b) Products that are no longer required and returned within 30 days of delivery ( please refer to 8.1 exclusions below).

c) Products that are paid for (in full or part) but found to be out of stock by our suppliers.

For defective products we will examine the returned product and will notify you in relation to your refund verbally upon inspection if returned in person or collected by us, or via telephone or e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via telephone or e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect not caused by you or your servant or agent will be refunded in full, including a refund of any delivery charges for sending the item to you and the postage cost incurred by you in returning the item to us.

8.1 Returns and refunds will NOT be accepted in any of the following circumstances;

a) Products that are no longer required and returned, and that are not in the original packaging with all associated fittings, fixings, and instructions.

b) Products that are no longer required and returned with original packaging, but in a very poor and un-saleable condition.

c) Products that are no longer required and returned that have been modified, or have undergone any attempted installation.

d) Shower Screen products ordered and supplied by Lakes Bathrooms that have been opened with the packaging support straps removed, but are no longer required.


9.1 We warrant to you that any product purchased and delivered to you or collected from us directly is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. This excludes any product ordered and delivered direct to you from one of our suppliers, and where if found to be not of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied upon inspection, a collection will be arranged by us and a full refund or replacement will be offered.


9.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the final purchase price for the product/s you purchased from us in breaking this agreement.

9.3 This does not include or limit in any way our liability for death or personal injury caused by our negligence.

a) Under section 2(3) of the Consumer Protection Act 1987;

b) For fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

9.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of profits, loss of any verbal or written contracts, loss of any installer and installers time, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

9.5 We will not be liable for any additional wages or charges, either requested or subsequently charged by any third party installer to the customer for any item supplied or ordered by us being delayed, damaged, or erroneously delivered either before or after any installation.

9.6 You acknowledge and accept that we ( are not professional plumbing, electrical, building/structural consultants, or general contractors, and therefore any advice or response which we (or any member of our staff) may provide to you (whether orally or in writing) regarding such services, or any related issues, will be given only to the best of our knowledge and belief and without any liability on our part. Any written materials, plans, or drawings which we specifically provide, or which are accessible from any of our sites are not intended to constitute advice in any specific situation. You should always discuss any installation concerns or specification issues which you may have with your contractor prior to any purchase and/or installation.


Applicable laws require that some of the information or communications we send to you should be in writing. You accept that communication with us will be mainly electronic e-mail. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory consumer rights.


12.1 All notices given by you to us must be given to, Unit 1, Chicheley Street, Newport Pagnell, Buckinghamshire. MK16 9AP. or email [email protected]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.


13.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent from us.

13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

a) Strikes, lock-outs or other industrial action.

b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

e) Impossibility of the use of public or private telecommunications networks.

f) The acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


15.1 If we fail at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12.1 above.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.


18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.


Contracts for the purchase of products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. FITTING SERVICE

The bathroom fitting service ( listed and described within this website (or any other recommended installer/contractor) is for customer service and convenience only, and therefore this does not form any contract (or part contract) verbal or otherwise with us or (or any other installers/contractors recommended by us) full Terms & Conditions should be obtained & read separately.

Download as .PDF here >>> T&C'S_pdf                   Download Abobe .PDF reader here >>> Get Adobe Reader

Email Here: [email protected]